Submit a Service Ticket

Staff Technology Requests:

Please visit www.SMVWork.com to open a support ticket.

Quick Buttons

The Quick Buttons below will help you with the technology aspect of a Newly Hired Employee or Separation from a current Employee. Please click on the applicable button and fill out the forms.

Quick Buttons

The Quick Buttons below will help you with the technology aspect of a Newly Hired Employee or Separation from a current Employee. Please click on the applicable button and fill out the forms.

Technology Mission

Our Mission
The Technology department exists to serve the Residents and Staff of St. Mark Village by preemptively putting measures in place to ensure that IT issues don’t arise. The Technology department will ensure that Technology systems in place are a blessing rather than a burden to St. Mark Village users.

Our Purpose
As technologies trends change rapidly in our culture, the Technology department of St. Mark Village resolves to be an intermediary between the rapidly changing technology of our culture and the needs of the Residents and Team Members we serve.

Our Vision
As we grow as a department, we seek to become invisible. If our team goes unnoticed by the Residents and Team Members we serve, we will have successfully performed our Mission.

What’s the Difference Between IT & Technology?

Information Technology (I.T.)
I.T. is the use of any computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data.

Technology
Technology is science or knowledge put into practical use to solve problems or invent useful tools.

FAQs & How To’s

When you are away from your workstation, the Office 365 portal is the tool that allows you to access email, calendar, and files saved to OneDrive for Business. The portal also offers online versions of Word, Excel, and PowerPoint, which allows for quick and easy viewing and editing of files.

https://Portal.Office.com

For Resident help tickets you email residentitsupport@stmarkvillage.org

For Staff help tickets you email itsupport@stmarkvillage.org
Please include your name, the issue you are experiencing, and how we can contact you in the body of the email.

Not a problem! Ask a co-worker or call administration at 1700 tell them what’s going on and they can open a ticket on your behalf.